Who we are
AL Fannan Events and General Trading FZC – LLC (“we,” “our,” or “us”) operates the brand Balloons UAE and the website http://balloonsuae.com. We provide balloon decoration and event styling services across the United Arab Emirates.
For the purposes of applicable data protection laws, AL Fannan Events and General Trading FZC – LLC acts as the Data Controller of your personal data.
Legal Basis for Processing (UAE Compliance)
In accordance with applicable UAE data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, DIFC Data Protection Law No. 5 of 2020, and ADGM Data Protection Regulations 2021, we process your personal data based on:
Legal obligations, where applicable
Your consent (e.g., when submitting forms or inquiries)
Contractual necessity (e.g., fulfilling bookings and services)
Legitimate interests (e.g., improving our services and website)
Information We Collect
We may collect and process the following personal data:
- Identity information (name)
- Contact details (email address, phone number)
- Event-related information (venue, preferences, requirements)
- Technical data (IP address, browser type, device information)
We only collect data that is necessary, relevant, and proportionate to our services.
How We Use Your Information
Your data is used to:
Maintain internal records and ensure compliance
Respond to inquiries and provide quotations
Manage bookings and deliver services
Communicate updates regarding your event
Improve our website and customer experience
Data Sharing and Third Parties
We may share your data with trusted third parties only when necessary, including:
- Logistics and delivery partners for event setup
- IT and system providers (e.g., hosting, CRM platforms)
- Legal or regulatory authorities when required
All third parties are required to process your data securely and in compliance with UAE data protection regulations
International Data Transfers
Where your data is transferred outside the UAE (for example, cloud-based systems), we ensure:
Appropriate safeguards (such as contractual protections) are implemented
Adequate levels of data protection in the receiving jurisdiction; or
Data Retention
We retain your personal data only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, regulatory, and contractual obligations
Cookies
Our website uses cookies to enhance user experience and analyze website performance. These may include:
- Essential cookies for functionality
- Analytics cookies to understand visitor behavior
You may control or disable cookies through your browser settings.
Data Security
We implement appropriate technical and organizational measures to safeguard your personal data, including:
Monitoring systems to prevent unauthorized access
Secure hosting environments
Access controls محدود to authorized personnel
Your Rights Under UAE Law
Under applicable UAE data protection laws, you have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your data (where applicable)
- Object to or restrict certain processing activities
- Withdraw consent at any time
- Request data portability (where applicable)
To exercise these rights, please contact us via our website.
Automated Decision-Making
We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on individuals.
Children’s Privacy
Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal data from children without appropriate consent.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our operations. Any updates will be posted on this page with a revised effective date.
Contact Us
For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us through http://balloonsuae.com.